North End Jackets >>>
Order Information

How to Order:
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Delivery terms:
Our normal delivery terms of blank garments are within 3 business days from receipt of your paid order in addition to the UPS transit time to your location.
For orders decorated garments delivery terms are within 7 business days from receipt of your paid order in addition to the UPS transit time to your location.

Please contact us with more details regarding delivery.

Shipping:
Our normal shipping carrier is UPS. You can have your order shipped regular Ground, Second Day Air or Next Day Air.

Note to our Resellers: We can provide blind label shipping services. You may also use your own UPS account to have your orders shipped directly to your customer, however there will be an additional $5.00 packaging and handling charge for each box.

Please send your shipping quote inquiry to ordernow@northendjackets.com include details about your order such as items, total quantity and shipping address.

Payment:
We accept: check, money order, official bank check, visa, discover or master card.  Returned checks are subject to a service charge of $15.00.
A 50% deposit is required for all C.O.D. customers, before starting production. The remaining amount should be received before shipping. You are considered a C.O.D. customer unless prior account has been set up.  No new order will be processed if an overdue balance is due. 

Decorated product proofs or samples are available at your request only at the cost of SETUP + COST OF ITEM + SHIPPING (minimum charge $75.00). Please note that we can provide free simulated embroidery e-mail proof, however all digitizing charges (if needed) will be required in advance.

Rush charges:  The rush charge is 15% of the total cost. The minimum rush charge is $25.00.
Any reorder that is required quicker than 3 days (not including shipping time), or any new orders that are required quicker than 7 days (not including shipping time) are considered a rush.

Order changes for decorated products:  The customer is given 24 hours, from time of original order, to change their order.  Changes made after this period may acquire restocking charges. (see "Restocking charges")

Restocking charges:  Any change made to an order after the 24 hour period requiring us to restock an item will be charged 20% of the retail price of goods changed plus any shipping costs acquired from special order items.

Returns:  
Defective blank items may be returned to us for a full credit. All claims for shortages, damages, etc. must be made within 72 hours of receipt merchandise. 
Returns due to customer error or due to a change of mind (on blank garments only) must be made within 30 days of purchase and will be subject to a restocking fee based on the quantity and nature of products (usually 20% of retail price), with a minimum fee of $15.00. Shipping charges are non refundable on these returns.  We cannot accept returns on decorated or washed garments under any circumstances.